About us…

ECOE Advice has been supporting communities across Devon for more than seven years. Originally part of Exeter Community Energy (ECOE), we became an independent provider of fuel poverty advice when the organisation separated its services. We registered as a charity, Sustainable Community Solutions Ltd (charity number 1214109), in April 2025 and operate as ECOE Advice.

We are well known and trusted by local residents and partners across the VCSE sector in Devon. In 2025/26 we reached 4,730 residents across Exeter, Torbay, Teignbridge, Mid-Devon and East Devon. Our services benefited 4,504 unique clients. We currently partner 89 referral organisations. Last year we delivered training to 420 front line workers across 29 sessions and delivered in-person energy advice to people attending 222 clinics and 217 community or networking events. We are always interested in developing our partner and referral network so please get in touch.

We support households who are struggling to keep their home warm, safe and healthy. We help people with vulnerabilities, households with low incomes and anyone living in cold, damp or inefficient housing.

Our work matters…

Fuel poverty is not just about high bills; it affects health, wellbeing and dignity. Cold homes contribute to respiratory illness, stress and social isolation. Many of the people we meet are already making tough choices and a small intervention—someone who listens, a warm space, a repaired door, a reduced bill—can be transformative.

Our work matters because:

It prevents crisis, reducing the need for emergency health and social care.
It improves health and comfort, helping people live safely and independently at home.
It reduces carbon emissions, making homes more efficient and supporting national climate goals.
It restores confidence and control, giving people the tools and support they need to move forward.

Thank you to our funding partners…

Our work is only possible because of the generosity and commitment of our funders. Without their support, we simply could not offer our services free of charge to the community. Their care shines through not only in the resources they provide, but in the way they stand alongside us—collaborating, problem‑solving and championing approaches that create the greatest impact for local people.

Funding Partners