Sustainable Community Solutions (“we,” “our,” or “us”) is committed to protecting the
privacy and security of your personal information. This Privacy Policy outlines how we
collect, use, disclose, and safeguard your information when you interact with us, in
compliance with the Data Protection Act 2018 and the UK General Data Protection
Regulation (UK GDPR).
Information We Collect
We may collect and process the following types of personal information:
– Personal Identification Information: Name, address, email address, telephone number.
– Demographic Information: Postcode, preferences, and interests.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in
types and versions, operating system and platform, and other technology on the devices you
use to access our website. – Usage Data: Information about how you use our website, products, and services. – Marketing and Communications Data: Your preferences in receiving marketing from us
and your communication preferences.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. You can set your browser to refuse
all or some browser cookies or alert you when websites set or access cookies. If you disable
or refuse cookies, please note that some parts of this website may become inaccessible or
not function properly.
How we collect information
We collect information in the following ways: – Direct Interactions: You may provide personal information when you fill in forms,
correspond with us by post, phone, email, or otherwise, or participate in our programs and
services. – Automated Technologies or Interactions: As you interact with our website, we may
automatically collect Technical Data about your equipment, browsing actions, and patterns.
We collect this data using cookies, server logs, and other similar technologies. – Third Parties or Publicly Available Sources: We may receive personal data about you from
various third parties and public sources.
Use of Your Information
We use the information we collect for the following purposes: – To Provide Services: To deliver the services or information you have requested from us. – To Manage Our Relationship with You: Including notifying you about changes to our terms
or privacy policy. – To Improve Our Services: To administer and protect our organization and website
(including troubleshooting, data analysis, testing, system maintenance, support, reporting,
and hosting of data). – To Deliver Relevant Content and Marketing: To measure or understand the effectiveness of
the content we serve to you. – To Comply with Legal Obligations: To carry out our obligations arising from any contracts
entered into between you and us and to comply with legal or regulatory requirements.
Legal Basis for Processing
Our legal bases for processing your personal data include: – Consent: Where you have given clear consent for us to process your personal data for a
specific purpose. – Contractual Necessity: Where processing is necessary for the performance of a contract
with you or to take steps at your request before entering into such a contract. – Legal Obligation: Where processing is necessary for compliance with a legal obligation to
which we are subject. – Legitimate Interests: Where processing is necessary for our legitimate interests or the
legitimate interests of a third party, provided your interests and fundamental rights do not
override those interests.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties
except as described below: – Service Providers: We may share your information with trusted third-party service
providers who assist us in operating our website, conducting our business, or servicing you,
so long as those parties agree to keep this information confidential. – Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities. – Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
Data Security
We have implemented appropriate technical and organizational measures to protect your
personal data from unauthorized access, use, or disclosure. However, no method of
transmission over the Internet or method of electronic storage is 100% secure, and we
cannot guarantee its absolute security.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes we
collected it for, including satisfying any legal, accounting, or reporting requirements.
Your Rights
Under data protection laws, you have rights including: – Access: You have the right to request copies of your personal data. – Rectification: You have the right to request that we correct any information you believe is
inaccurate or complete information you believe is incomplete. – Erasure: You have the right to request that we erase your personal data, under certain conditions. – Restriction of Processing: You have the right to request that we restrict the processing of
your personal data, under certain conditions. – Objection to Processing: You have the right to object to our processing of your personal data, under certain conditions. – Data Portability: You have the right to request that we transfer the data that we have
collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us at:
Email: info@ecoeadvice.org
Post: Sustainable Community Solutions, First Floor Regus, Longbrook House, New North Road, Exeter EX4 4GL
Phone: 0800 772 3617
Please note that we may need to verify your identity before we can process your request.
We aim to respond to all legitimate requests within one month. If your request is
particularly complex or you have made multiple requests, it may take us longer. In this case,
we will notify you and keep you updated.
If you are not satisfied with our response or believe we are not processing your personal
data in accordance with the law, you have the right to lodge a complaint with the
Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
