As winter sets in and temperatures drop, many of the people you support may be facing impossible choices—between heating and eating, between staying warm or staying afloat. With Fuel Poverty Awareness Day coming up on Wednesday 26 November 2025, now is the time to act.
Your referral to ECOE Advice could make a huge difference to cold households this winter.
You may be supporting someone who:
• Has a broken boiler or no heating
• Lives in a draughty, hard-to-heat home
• Is falling behind on energy bills
• Is choosing between food and fuel
• Is confused about energy tariffs
• Would benefit from energy-saving advice
If any of this sounds familiar, please refer them to our energy advice service. We’re here to help.
📌 Print and Pin:
We’ve created a referral poster for you to print and display in your staff room, office, desk at home or shared spaces. It’s a quick visual reminder for you and your colleagues of how to refer someone to our service.
In Devon, 11% of households are in fuel poverty—but they don’t have to face it alone. Our team can provide:
• Free home visits to assess energy needs
• Support accessing grants and emergency funds
• Advice on bills, tariffs, and energy-saving tips
• Practical measures like draught-proofing and radiator reflectors
Fuel poverty isn’t just about cold homes—it’s about health and wellbeing. Your role is vital in helping people access the support they need. By making a referral, you’re helping someone stay warm, stay safe, and stay well this winter.
Referrals Guide download
Thank you for everything you do.
